Frequently Asked Questions
If you don’t see your question answered below, give us a call at (888) 429-4670.
We’re available Monday - Friday, 8 a.m. - 5 p.m. CT.
You can visit our Make a Payment page and enter your reference number to view your account information. You can also call (888) 429-4670 to speak with a representative. If you need to retrieve your reference number, visit our Customer Support page. If you have a letter, your reference number is located in the upper-right corner.
Visit our Make a Payment page and enter your reference number to view your balance and make a payment. If you need to retrieve your reference number, visit our Customer Support page. We accept ACH and debit card payments. If you’ve received a letter from us, you may have the option to pay by check via the mail. You can also call (888) 429-4670 to speak with a representative and make a payment over the phone.
Align Balance is a debt buyer. We purchase debt from creditors and then service that debt. Align Balance may have purchased your debt from your original creditor.
If you don’t recognize your debt or account details, you can Submit a Dispute.
Please call (888) 429-4670 to speak with one of our representatives about your different payment options.
You can request to remove your contact information on our Customer Support page.
No, Align Balance will not charge any processing fees or add additional fees and/or interest for past-due balances.
We work with debt management and debt settlement companies. Please call (888) 429-4670 to speak with one of our representatives about your different payment options.
Align Balance most likely received your contact information from the original creditor when it purchased your debt. This allows us to service the loan.